The Condado Plaza Hotel, San Juan - Reviews, Room Options & Prices 2025

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About the Hotel

999 Ashford Avenue, San Juan, Puerto Rico, 907

The 4-star Condado Plaza Hotel in Condado, Puerto Rico features contemporary rooms across Ocean Tower and Laguna Tower, with four swimming pools, nine independently owned restaurants, and a 24-hour fitness center.

Modern Ocean View Rooms

Floor-to-ceiling windows and private balconies with ocean, lagoon or city views define the rooms at The Condado Plaza Hotel. Ocean view rooms include ergonomic chairs, spacious workstations, and large bathrooms, while suites add integrated living areas and wet bars.

Multiple Dining Venues

The Condado Plaza Hotel provides dining options from casual to fine dining, including Pikayo restaurant featuring international and local fusion cuisine. Starbucks serves fresh-brewed coffee, sandwiches, and pastries, while Aqua Bar offers specialty cocktails including traditional Mojitos.

Pool Complex Features

A freeform pool with swim-up bar and waterslide set in a castle-like tower anchors the main pool area. The property includes a practical fitness center and access to an uncrowded beach.

Strategic City Location

Located five minutes from Old San Juan and minutes from the Convention Center and Luis Muñoz Marín International Airport. El Yunque Rain Forest is accessible within a 45-minute drive.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room Disability Access

Max:

2 persons

36 m²

Bed options:

1 King Size Bed

Heating

Balcony

room details

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Queen Room

Max:

4 persons

29 m²

Bed options:

2 King Size Beds

Sea view

Heating

Balcony

room details

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Junior Suite

Max:

2 persons

39 m²

Bed options:

1 King Size Bed

Heating

Balcony

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

San Juan3700 ft

Airports

Fernando Luis Ribas Dominicci (SIG) 1.8 mi

Luis Munoz Marin International (SJU) 7.1 mi

Train

Sagrado Corazon Station 2.2 mi

Metro stations

Sagrado Corazon Metro Station 2.2 mi

Hato Rey 2.6 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Internet

Internet access

Parking

USD 25.65 per day

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

General

No smoking on site
Internet access
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Allergy-free rooms
Elevator
ATM/Cash machine
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Diving
Snorkeling
Pool tables

Services

Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services

Dining

Poolside snack bar
Snack bar

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Board games
Children's menu
Children's pool
Water slides
Children's play area
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Saltwater pool
Beach access
Beach umbrellas
Sun loungers
Entertainment
Sun terrace
Garden area
Jacuzzi
Shallow end

Room features

Wi-Fi in rooms
Air conditioning
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Direct dial telephone
AM/FM alarm clock

Room decor

Curtains

Location

999 Ashford Avenue, San Juan, Puerto Rico, 907

Map view

999 Ashford Avenue, San Juan, Puerto Rico, 907

City landmarks

San JuanPuerto Rico

Condado Lagoon

4200 ft

Convention Center

Puerto Rico Convention Center

1.1 mi

1 Calle San Gerónimo

Fort San Jeronimo

3400 ft

Museums

Museum of Art of Puerto Rico

1.3 mi

1054 Ave Dr Ashford

Plaza Ventana del Mar

2500 ft

Church

Our Lady of Lourdes Chapel

2200 ft

Museums

Contemporary Art Museum

1.2 mi

Ashford Avenue

2500 ft

Condado

3800 ft

Market

La Plaza del Mercado de Santurce

1.2 mi

Parks

Munoz Rivera Park

5100 ft

Museums

Museum of Art Comtemporary of Puerto Rico

1.2 mi

1 Calle San Geronimo East Of The Caribe Hilton

Fortin de San Jeronimo del Boqueron

3300 ft

482 Avenida Manuel Fernández Juncos

San Juan Bay Marina

3400 ft

Square

La Placita de Santurce

1.2 mi

Miramar

4500 ft

Castle

Castillo de San Cristobal

2.0 mi

Avenida Luis Muñoz Rivera

Luis Munoz Rivera Park

4300 ft

Church

Stella Maris Roman Catholic Church

4900 ft

Bridges

Dos Hermanos Bridge

2300 ft

San Juan

Balneario El Escambron

5200 ft

San JuanPuerto Rico

Old San Juan

2.3 mi

22 Av. Ponce de Leon

Luis A. Ferre Performing Arts Center

1.3 mi

Parks

Sixto Escobar Park

1.3 mi

San JuanPuerto Rico

Laguna del Condado

3300 ft

San Juan

Playa El Escambron

1.0 mi

607 Calle Cuevillas Miramar

MADMi/Museum of Art and Design of Miramar

3300 ft

Mall

Paseo Caribe

4200 ft

Nearby

Condado Beach

1300 ft

Beach

Playita del Condado

500 ft

Restaurants

Cafe Caribe

3400 ft

999 Ave Ashford

Crepe Maker

3800 ft

902 Avenida Ashford

La Marqueta

300 ft

1005 Ave Ashford Condado Beach

Crazy Pulpo

500 ft

1025 Ave Ashford

Jose Enrique

800 ft

1021 Ave Ashford

Waikiki

1000 ft

1025 Cond Ashford Plz Condado

aMare Restaurant

1500 ft

1045 Ave Ashford

Aqua Restaurant

1500 ft

1045 Cond Ashford Plz

Reviews and Ratings

Feedback from previous guests about their experience.

80%

enjoyed the hotel and would happily stay again

8.0/10

Great

Rooms

5.8

Location

8.4

Service

5.8

Dining

5.6

Thomas

United States of America, March 2025

7.0/10

My stay at The Condado Plaza Hotel was a mix of highs and lows. The location is fantastic, right by the beach, but the room quality left a lot to be desired. The noise from neighboring rooms was disruptive, and the overall upkeep felt more like a budget hotel rather than a Hilton. I did appreciate the friendly staff and lovely lobby area, but I likely won't be returning due to the issues I encountered.

Rooms

5.0

The walls in my room were paper thin, and I could hear everything from the neighbors, which was super annoying. Plus, the furniture looked outdated, and some items were in poor condition. Just didn’t feel like a Hilton vibe, you know?

Service

5.0

While some of the staff, especially at the pool, were friendly and attentive, my experience at check-in fell flat. The front desk was not very helpful, and the communication regarding room assignments was messy and frustrating.

Location

8.0

I loved the hotel's location in a safe area and the proximity to the beach. There’s a lot to explore nearby, which definitely made the stay a bit better.

Dining

5.0

Dining was a bit of a hassle since most restaurants weren’t open when I needed them. I found the prices to be high for the quality of the food offered as well.

Facilities

5.0

The pool area was nice and well-kept, but I noticed some facilities were lacking maintenance, like broken elevators and outdated pool bars. It really brought down the vibe of the hotel.

Tim

United States of America, February 2025

5.0/10

I had mixed feelings about my stay at The Condado Plaza Hotel. The location was fantastic, just a short ride to Old San Juan and beaches, and I really enjoyed the beautiful pool area with its two large pools and a hot tub. However, the condition of the rooms was disappointing, with issues like outdated furnishings and uncomfortable beds that impacted my experience.

Rooms

5.0

The room I stayed in needed upgrades, with chipped paint and an uncomfortable mattress. I also noticed cleanliness issues with linens and the outside furniture.

Service

6.0

The front desk staff were friendly, but I felt overlooked as a Hilton Honors member. There were also long waits for assistance, particularly regarding my room situation.

Location

9.0

The hotel's location is unbeatable! It's close to the beach and just a short bike ride to attractions like Old San Juan, which I loved.

Dining

6.0

Breakfast was a bit of a hassle since we had to walk to the sister hotel. While the food was tasty, some pricing felt steep for what you got.

Facilities

7.0

The pool area was a highlight, with plenty of amenities like a swim-up bar. However, the Wi-Fi was unreliable during my stay and there was only one working elevator for a good part of my visit.

James

United States of America, January 2025

6.4/10

I stayed at The Condado Plaza Hotel, and it had its ups and downs. The location was great, right by the beach, which I really enjoyed. However, the hotel itself felt dated and tired, and the services were limited, like the restaurants being closed for most of my stay. I found the room clean and comfortable, but there were issues with maintenance that really brought my experience down.

Rooms

6.0

The room I had was renovated and very nice, but I did encounter some maintenance issues like a leaking faucet. It seemed clean overall, but there were some stains on the curtains.

Service

5.0

The front desk staff were courteous but seemed overwhelmed and not particularly helpful when I had issues with my room. It took a while to address maintenance concerns.

Location

8.0

The hotel is in a prime location right by the beach, which I loved. It felt safe and was a beautiful spot for pictures, although the beach was sometimes crowded with locals.

Dining

5.0

The only restaurant open during my stay was the hotel cafe, but the food options there were pretty limited, and the hours were inconsistent. I was disappointed by the dining choices overall.

Facilities

5.0

The pools were nice, clean, and well-maintained. However, other facilities felt outdated, like the fitness center, which lacked lockers and proper shower facilities.

Milton

United States of America, December 2024

7.0/10

My stay at The Condado Plaza Hotel had its highs and lows. The ocean view from my room was absolutely stunning, and the staff at the cafe provided really great service. However, I encountered some issues with the check-in process and cleanliness in certain areas, which left a bit of a sour taste in my experience.

Rooms

6.0

I loved having an ocean-view room, but I did notice the room had some cleanliness issues and the hallway smelled musty. While my bathroom was pretty nice, it was disappointing to find dust in corners.

Service

7.0

The staff were friendly and helpful, especially at the cafe. However, my check-in experience was quite frustrating with long wait times and a lack of communication about available rooms.

Location

9.0

The hotel is perfectly situated right on the ocean, making it super easy to enjoy the beach. I felt safe walking around the area at night, which was a huge plus for me.

Dining

7.0

The food at the cafe was great and reasonably priced, plus the staff there were great. However, the prices for food at other spots seemed a bit steep.

Facilities

6.0

The hotel had nice facilities, including pools that had a good vibe, though I was frustrated to find issues with towels and some amenities not working well during my stay.

Lance

United States of America, October 2024

5.6/10

My stay at The Condado Plaza Hotel had its ups and downs. I loved the beautiful view from my balcony room and the small beach was lovely for swimming, but many amenities were still under renovation since the hurricane. The service was hit or miss, with delayed responses to requests and limited dining options. Overall, I feel it's overpriced until fully operational and staffed.

Rooms

7.0

The rooms were clean, spacious, and well-maintained, with a great view from the balcony. However, the cleaning service was only every other day, which was a bit disappointing.

Service

6.0

The staff were friendly and courteous, but I found it frustrating that the phone system was down and my requests via text went unanswered for many hours. This made service inconsistent, especially at a price point of $250 per night.

Location

8.0

The location was fantastic, right by the beach and a short walk to other restaurants and the local market. It felt very safe and was easy to get to the cruise port and airport.

Dining

5.0

Food options were quite limited, with only one main restaurant available during reduced hours, and poolside service was lacking. While I enjoyed the excellent food at Cafe Caribe when it was open, it was disappointing that they didn’t offer lunch during my stay.

Facilities

6.0

The pool area was nice and had some great features like a swim-up bar and a hot tub, but I was surprised by the absence of poolside service. Amenities were limited, and there was a fee for using certain facilities.